Subject Matter Expert Analyst Collateral Services

Job Responsibilities

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA).
• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organized and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.
• Create a robust team environment where skills and knowledge are openly shared to achieve team and bus...