Strategy & Ops Manager, Marketplace & Demand Ops Enablement

The Demand Operations team keeps the pulse on community sentiment and service quality. The core function of the Demand Ops Program Manager is to ensure that Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and build relationships with community members.

This role follows a hybrid work schedule and reports to the Head of Demand & Service Quality Ops.

You will:

• Develop Marketplace Ops Metrics & Reporting: Partner with Product & Product Data Science to design how Ops will report on Marketplace metrics, maintaining rigor in understanding how we serve customers and generate demand and enabling regional Demand Ops Managers to own their metrics.
• Support Marketplace Roadmap: Partner with Product, Engineering and Product Data Science to influence the roa...