Strategic Workforce Scheduler & Real-Time Optimizer

Global Payments in the Philippines seeks a Scheduler responsible for optimizing shift schedules for contact center agents based on demand forecasts. You will manage schedule exceptions, analyze staffing needs, and collaborate with teams to ensure effective operations.

The ideal candidate will have over 2 years of experience in a similar role, strong analytical skills, and proficiency in WFM software. A bachelor’s degree in a relevant field is preferred.