Strategic Workforce Scheduler & Intraday Optimizer

A leading financial technology firm located in Quezon City is seeking a Scheduler with over 2 years of experience in a Contact Center/BPO setting. The role involves developing optimal shift schedules, performing short-term forecasting analyses, and collaborating with operations leadership for effective scheduling. Candidates should possess advanced expertise in WFM software and strong analytical skills. A Bachelor's degree in a quantitative field is preferred, and excellent communication abilities are essential.
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