Strategic Workforce Scheduler - Genesys-Driven Staffing

Sutherland Global seeks a Scheduler (L4) to create and maintain staff schedules aligned with client demand and service level goals. The ideal candidate will have at least 3 years of workforce management experience, particularly using Genesys.

The role includes responsibilities like schedule development, optimizing staffing, and ensuring compliance with labor guidelines. Strong analytical skills, communication, and proficiency in Excel are crucial. Willingness to work onsite in the Manila PCC Site is required.