Strategic Workforce Scheduler & Analytics Lead

Qualfon Philippines in Manila is looking for a dedicated Workforce Management Analyst to optimize staffing levels using advanced scheduling software. You'll analyze call volume trends and manage agent schedules to ensure optimal service delivery across all skill groups.

The ideal candidate will hold a Bachelor’s degree in a relevant field and have experience with various workforce management tools. You'll play a key role in workforce planning and analysis, contributing to the overall success of the call center operations.