Strategic Support Delivery Manager

Akamai Technologies GmbH is seeking a Support Delivery Manager II in Kuala Lumpur to oversee prestigious accounts while providing guidance and support. In this pivotal role, you'll proactively manage customer escalations and collaborate with various teams to drive product adoption and satisfaction.

The ideal candidate will have over 6 years of experience in customer support or technical account management and must demonstrate excellent skills in data analysis and stakeholder management. Proficiency in Mandarin and Cantonese is highly desirable. Join us to make a real impact!