Strategic Operations - Process Lead

Responsibilities

• You will be the operational engine behind global strategic workstreams
• Your mission is to take high-level strategy and turn it into the operational backbone of our business
• You will support in deconstructing the B2B customer lifecycle, build the SOPs, and manage the execution of our global Customer Experience initiatives
• Break down the 'Client Run Track' into granular, executable sub-steps
• Draft formal Standard Operating Procedures (SOPs) for each stage to ensure global consistency
• Manage the back end 'heavy lifting' for the 'CX Horizons' project, including recruitment and scheduling for the Global Customer Panel
• Physically set up and maintain the tracking tools and dashboards (G‑Suite, CRMs, or Project Management software) required to manage these lifecycles
• Constantly audit existing workflows to identify 'leakage' and design lean interve...