Found Description
Become a Strategic Operations Manager at TELUS, where your leadership will elevate operational standards and customer experiences. This role centers on workforce planning and strategic execution.
As part of the Customer Excellence & Field Solutions team, you will ensure that technician availability matches customer demand. With over five years of leadership experience, your focus will be on improving service delivery and operational metrics across Canada. Collaborate effectively with senior executives and frontline teams to drive results.
Key Responsibilities:
• Lead proactive workforce planning and administration
• Monitor technician capacity and performance metrics
• Identify resourcing risks and enact corrective measures
• Support operational efforts for new service introductions
• Cultivate relationships for optimized resource flexibility
Requirements:
• Minimum 5 years of leadership experience
• Advanced expertise in workforce planning and analytics
As part of the Customer Excellence & Field Solutions team, you will ensure that technician availability matches customer demand. With over five years of leadership experience, your focus will be on improving service delivery and operational metrics across Canada. Collaborate effectively with senior executives and frontline teams to drive results.
Key Responsibilities:
• Lead proactive workforce planning and administration
• Monitor technician capacity and performance metrics
• Identify resourcing risks and enact corrective measures
• Support operational efforts for new service introductions
• Cultivate relationships for optimized resource flexibility
Requirements:
• Minimum 5 years of leadership experience
• Advanced expertise in workforce planning and analytics
Ready to Apply?
Submit your application for Strategic Operations Manager - TELUS at Intello Technologies Inc.
Apply Now