Found Description
Job Title: IT Operations Manager
Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering‑led function. The role is based in our Valencia HQ, with office attendance a few times per week.
Key Responsibilities
- Operational Excellence and Continuous Improvement: analyze workflows and system behaviors to identify inefficiencies; apply Lean principles to streamline and document scalable processes before introducing automation.
- Strategy and AI Innovation: shift the team’s focus from ticket resolution to system evolution; lead research and implementation of AI/AIOps to automate recurring issues and improve internal self‑service.
- Operational Ownership of SaaS‑as‑Code: partner with CPE to transition our core stack into a Terraform‑managed environment; lead IT Ops in operating these systems through code, movi...