Strategic Float Program Management Supervisor

Link-Worldwide is seeking a Float Senior Supervisor located in Valle de Chalco Solidaridad, Mexico.
The role involves indirectly supervising a team of up to 15 agents managing all aspects of patient case management.Responsibilities include monitoring team performance, managing escalations, and maintaining critical knowledge for optimal service delivery.
This position is essential in ensuring effective communication and collaboration across teams while enhancing agent performance.
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