Strategic Customer Success Manager Role

Drive value and satisfaction for clients as a Senior Cloud Service Manager with OpenText. Focus on relationship management and operational excellence.

This pivotal role involves overseeing customer success strategies for OpenText Cloud Managed Services, ensuring client satisfaction through regular engagement and performance tracking. Ideal candidates should possess 5–10 years of experience in customer success or account management, adept at crafting governance-oriented success plans.

Key Responsibilities:
• Oversee relationship management for key accounts
• Guarantee operational excellence and customer satisfaction
• Facilitate regular communication via status updates
• Develop and maintain effective Customer Success Plans
• Manage escalations and collaborate for incident resolution

Requirements:
• Technical or business degree required
• 5-10 years in customer-focused roles
• Ability to engage confid...