Found Description
Elevate the healthcare experience in Toronto as a Strategic Customer Success Manager at Heidi. This full-time hybrid role focuses on building strong customer relationships while ensuring successful implementations across healthcare organizations.
With 3-5 years of customer success expertise, you will manage a significant portfolio of SMB and mid-market accounts. You’ll be responsible for crafting strategic success plans, advocating for customer needs, and leading effective change management initiatives. This role requires a balance of strategic thinking and hands-on execution to drive account health and satisfaction.
Key Responsibilities:
• Execute customized success plans aligned with client objectives
• Foster multi-stakeholder relationships for better outcomes
• Lead end-to-end pilots and implementation processes
• Analyze customer data to assess health and progress
• Ensure account renewals and identify expansion opportunities...
With 3-5 years of customer success expertise, you will manage a significant portfolio of SMB and mid-market accounts. You’ll be responsible for crafting strategic success plans, advocating for customer needs, and leading effective change management initiatives. This role requires a balance of strategic thinking and hands-on execution to drive account health and satisfaction.
Key Responsibilities:
• Execute customized success plans aligned with client objectives
• Foster multi-stakeholder relationships for better outcomes
• Lead end-to-end pilots and implementation processes
• Analyze customer data to assess health and progress
• Ensure account renewals and identify expansion opportunities...
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