Strategic Customer Success Manager (Enterprise Renewals Manager)

About the Role

We are seeking a commercially aggressive, data-fluent Strategic Customer Success Manager (Enterprise Renewals Manager) to lead a high-performing, global team of 10–15 account and renewals specialists.

This is not a traditional BPO service delivery or technical support queue. In this role, you will have direct commercial ownership of Net Revenue Retention (NRR) , contract longevity, and Annual Recurring Revenue (ARR) forecasting for enterprise software clients. You will act as both a people leader and a commercial closer—ensuring your team maintains flawless pipeline hygiene while personally stepping in to negotiate complex, high-value contract restructures, down-scopes, and competitive save plays.

Key Responsibilities

• Commercial Revenue Ownership: Directly manage, track, and protect a multi-million dollar ARR portfolio. Own the gross and net revenue retention targets for the account.