Found Description
Step into a strategic role as a Customer Service Manager at our Vaudreuil-Dorion location, focused on providing superior client experiences. This position combines leadership, process enhancement, and direct customer engagement.
Reporting directly to the Director of Sales, you'll lead a dynamic customer service team, ensuring high performance and employee development. With over three years' leadership experience, you will manage daily operations, oversee coaching initiatives, and address customer concerns effectively. Your insights will help shape policies and procedures to enhance service delivery.
Key Responsibilities:
• Define key performance metrics and expectations
• Conduct coaching sessions and staff evaluations
• Manage scheduling and labor optimization
• Maintain accurate documentation of customer interactions
• Monitor satisfaction scores and improvement areas
Requirements:
• Bachelor's degree in Business Administration or equivalent
• Minimum of...
Reporting directly to the Director of Sales, you'll lead a dynamic customer service team, ensuring high performance and employee development. With over three years' leadership experience, you will manage daily operations, oversee coaching initiatives, and address customer concerns effectively. Your insights will help shape policies and procedures to enhance service delivery.
Key Responsibilities:
• Define key performance metrics and expectations
• Conduct coaching sessions and staff evaluations
• Manage scheduling and labor optimization
• Maintain accurate documentation of customer interactions
• Monitor satisfaction scores and improvement areas
Requirements:
• Bachelor's degree in Business Administration or equivalent
• Minimum of...
Ready to Apply?
Submit your application for Strategic Customer Service Manager Role at Fastco
Apply Now