Strategic Customer Service Manager (SCSM)

**Job Description**



**Strategic Customer Service Manager (SCSM)**



**Department**



Database Cloud and Exadata Support



Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective of optimal product and service experience for strategic accounts running business on Oracle’s Cloud Database Platforms: Autonomous Database, DB and Exa Cloud Services, Exadata, and ZDLRA.



Due to client requirements, candidates must have bi-lingual written and oral communications in the following areas:



+ Japanese (native speaker)

+ English



**Job Description**



**Description**



Strategic Customer Service Manager (SCSM) is an individual contributor role responsible for providing strategic customers with the guidance and support needed to ensure successful and effective use of our Cloud/Exadata Database tech...