Strategic Customer Satisfaction Leader

Join Pratt & Whitney Canada in Longueuil as a Strategic Customer Satisfaction Leader, focusing on enhancing customer loyalty and operational excellence. Utilize your skills to develop effective strategies and manage customer feedback analysis.
As a full-time manager, you'll bring over 10 years of experience in customer service to shape how P&W Canada engages with clients. This on-site position emphasizes collaboration with senior management on strategic initiatives, issue resolution, and governance models while monitoring satisfaction performance.
Key Responsibilities:
• Collaborate with management on customer satisfaction strategies
• Analyze and interpret customer feedback regularly
• Address customer issues with a proactive approach
• Enhance customer service processes and training
• Lead performance monitoring with actionable insights
Requirements:
• Bachelor’s degree; advanced degrees preferred
• Minimum 10 years in customer service management
• St...