Found Description
- Manage outbound and inbound calls to customers regarding overdue accounts, billing inquiries, and payment arrangements
- Negotiate payment plans in accordance with company policies and compliance standards
- Document all interactions accurately in the system and update account status regularly
- Ensure timely follow-up on commitments and escalated accounts
- Handle customer disputes with professionalism and provide appropriate resolution
- Achieve performance targets related to recovery rate, call quality, and compliance
- Maintain strict confidentiality and adhere to data protection and regulatory guidelines
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