Strategic Capacity Planner

Sun Life Financial is seeking a Capacity Planner Specialist in Taguig to forecast chat volume and staffing needs for the Customer Care Center. The role involves building short- and long-term forecasts and advising CCC leadership based on data-driven insights.

You will track staffing movement, monitor chat metrics, and support budget-driven re-forecasts throughout the year. The incumbent will develop and maintain MIS tools, provide real-time capacity plans, and deliver clear recommendations to