Found Description
Join Tern as a Strategic Agency Success Manager and empower travel agencies to thrive in a robust market. Shape how agencies leverage technology for optimal efficiency and growth.
This role requires you to critically assess agency needs, define success metrics, and create a sustainable engagement model. You'll take ownership of agency interactions, ensuring they receive the support needed to maximize their potential on our platform. Collaboration with cross-functional teams will be key to providing holistic support.
Key Responsibilities:
• Segment the agency portfolio to optimize success strategies
• Create activation plans to ensure seamless agency operation
• Collaborate with implementation teams during agency onboarding
• Provide feedback on agency software needs to enhance offerings
• Develop scalable engagement systems for varying agency sizes
Requirements:
• Minimum 5 years in a customer success or consultancy role
• Experience managing a diverse cli...
This role requires you to critically assess agency needs, define success metrics, and create a sustainable engagement model. You'll take ownership of agency interactions, ensuring they receive the support needed to maximize their potential on our platform. Collaboration with cross-functional teams will be key to providing holistic support.
Key Responsibilities:
• Segment the agency portfolio to optimize success strategies
• Create activation plans to ensure seamless agency operation
• Collaborate with implementation teams during agency onboarding
• Provide feedback on agency software needs to enhance offerings
• Develop scalable engagement systems for varying agency sizes
Requirements:
• Minimum 5 years in a customer success or consultancy role
• Experience managing a diverse cli...
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