Strategic Account Manager - illumin AdTech

Become a key player at illumin as a Strategic Account Manager, navigating the evolving AdTech industry. Strengthen client relationships and drive platform engagement through tailored solutions.
In this role, you will serve as the primary contact for clients, guiding them through their journey on our innovative platform. Build an understanding of their individual needs while recommending effective strategies that align with their business goals. This position balances the maintenance of existing relationships with the drive for growth and retention, ensuring clients’ voices are represented across teams.
Key Responsibilities:
• Facilitate stellar onboarding experiences for new customers
• Champion the client experience throughout their journey
• Identify and implement strategies for retention and growth
• Utilize insights to enhance customer engagement and service delivery
• Communicate customer feedback for product and process improvements
Requirements:
• Demo...