Storefront QA & Incident Manager (Client-Facing)

Role Overview

We are seeking a detail-oriented QA & Incident Manager to monitor and maintain the operational health of a large-scale Shopify retail environment while serving as a trusted client-facing partner.

This role sits at the intersection of quality assurance, ecommerce operations, incident management, technical support, and client success. You will proactively identify storefront issues, investigate reported incidents, communicate directly with client partners, coordinate cross-functional resolution efforts, and ensure storefronts remain reliable and customer-ready.

Beyond technical investigation, this role serves as a trusted operational partner by gathering discovery information, communicating issue status, managing expectations, and translating technical findings into clear business language.

Responsibilities

• Perform daily manual t...