Start ASAP - Hotel Reservation Specialist - Weekends Off

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

Shifts include nights, weekends, and holidays.

Paid training on hotel reservation systems and company processes.

Requirements

• At least high school or senior high school graduate
• Strong English communication
• Customer‑focused and detail‑oriented
• Basic computer literacy
• Will...