Star Assistant - UAE National

The Star Assistant is responsible for delivering exceptional customer service and technical support to both potential and existing Mercedes-Benz customers. This job serves as the primary point of contact for inquiries related to vehicle sales and after-sales services, ensuring customer satisfaction and loyalty through efficient communication and problem-solving.

Responsibilities

• Act as the main point of contact for customers, providing professional and courteous assistance through various communication channels (phone, email, or in person).
• Welcome customers to the showroom, directing them to appropriate team members based on their needs.
• Address inquiries, troubleshoot issues, and guide customers through the sales and after-sales processes.
• Collaborate with the showroom team to ensure seamless coordination of customer interactions.
• Provide accurate technical advice and recommend solutions tailored to customer needs....