Found Description
Job Description
Why This Role? Why Now?
As a Staff Incident Manager at Zendesk, you will drive process improvement, be the key contributor to Proactive Problem Management, and support Severity 0 and Severity 1 production incidents by coordinating engineering response efforts as they occur. This includes coordinating all activities associated with the Engineering Incident Management process. You will support teams across the organization, primarily Engineering, Product Development, and Customer Advocacy, in responding to, investigating, managing, and resolving product incidents and working to resolve underlying problems—all while helping mentoring other Incident & Escalation members on our team.
In this global role based in Manila, you will serve as a high-impact technical process leader, driving platform reliability during critical EMEA/AMER operational windows, ensuring our incident response ...