Found Description
Job Title: Staff Escalation Manager
Trellix is a global company redefining the future of cybersecurity. Trellix’s comprehensive, open, and native cybersecurity platform helps organizations confront today’s most advanced threats, providing confidence in the protection and resilience of their operations. With an extensive partner ecosystem, Trellix accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security.
Role Overview
We’re looking for a dedicated, curious problem solver to join our Customer Engagement organization as a Critical Escalation Manager. This strategic, high‑visibility role drives the highest level of escalation management for customer issues.
About the role
- Own the resolution of customers’ critical issues.
- Engage and lead cross‑functional, geographically dispersed teams to de...