Sr. Technical Support Specialist at OpenText

OpenText is a global leader in information management, and we are seeking a Senior Technical Support Specialist to support OpenText Operations Service Management (OSM) solutions in Richmond Hill, ON.

Responsibilities

• Deliver expert-level technical support and guidance for OpenText OSM solutions, helping customers maintain and optimize mission‑critical IT operations.
• Troubleshoot and resolve complex software, infrastructure, and integration challenges across on‑premises, cloud, and hybrid environments.
• Serve as a trusted escalation point for customers and team members, driving timely resolution of high‑impact and business‑critical issues.
• Collaborate with Product Engineering and cross‑functional teams to investigate defects, validate solutions, and influence product improvements.
• Lead customer communications during critical situations, building confidence and strengthening long‑term customer relationships.
• Contribut...