Found Description
What's the role?
We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.
As a Senior Technical Support Engineer, you will:
- Support mobile and embedded SDK implementations across Android, iOS, and Flutter
- Investigate and resolve complex production issues using stack traces, logs, and debugging tools
- Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services
- Analyze root causes and drive permanent solutions for high-impact technical challenges
- Act as an escalation point for comple...