Sr. Technical Representative, IT Operations

Sr. Technical Representative, IT Operations

Receive, analyze, monitor and resolve PC, telephone, and network related problems in a timely manner with minimal supervision from higher-level technicians or supervisors.

Principal Duties and Responsibilities

• Assist all end users with general computer operation and desktop application software questions and problems.
• Troubleshoot end user PC problems of moderate complexity, often requiring examination of underlying PC, OS, configurations, and application software.
• Correct problems with technical equipment at a call center site.
• Operate, install, and configure desktop computer equipment.
• Provide telephony support, including installation and troubleshooting of telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
• Perform hardware and software upgrades to peripheral equipment.
• Assist wit...