Sr. Technical Associate

Job Description The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area Customer Success Role Executive Software Support Employment Type - Permanent Job, Full Time Work location Ahmedabad [Prahaladnagar] Client Visit Occasionally Shift Regular Day Shift Job Role Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support Working closely with L1 level support team and development team to identify and troubleshoot reported issues Analyze and debug issue that has been reported by customer. Identification and escalation of issues to appropriate team for urgent attention. Responsible for database support, troubleshooting the proble...