Found Description
This position is responsible for providing world‑class support to existing and potential customers.
What You'll Do
- Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.
- Take ownership of each customer request and manage their expectations to ensure timely resolution.
- Listen to customer concerns to determine the source and various components of the issue.
- Collect and review system data and analyze for known issues.
- Collaborate with team members on problem identification, analysis, and resolution.
- Act as a face of the company to customers and represent its products in a professional manner.
- Consult with customers to facilitate changes for best practices.
- Work with management and team to inform them of customer issues requiring special attention.
- Conduct product demonstrations with customers an...