Sr. Supply Chain Representative - Order Management (Mississauga)

Overview

The Sr. Supply Chain Representative Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with responsibilities to include evaluating orders, assigning priorities, reporting monthly metrics, managing return authorizations and credits, obtaining and evaluating relevant information to handle customer inquiries and complaints promptly, collecting and reporting point‑of‑sale information to Sales and Marketing, and collaborating with the manager on system and account management improvements. This individual communicates and coordinates daily with internal departments such as Sales, Forecasting, Logistics, Distribution, Allocation, and Accounts Receivable.

Responsibilities

• Order management responsibilities for top‑10 accounts, or higher level account responsibilities.
• Make critical time‑bound decisions using account and organizational expertise with discre...