Found Description
Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Drive quality excellence across sales-focused LOB operations, ensuring superior customer experience, compliance, and revenue optimization. The role partners closely with sales, operations, and clients to improve conversion, reduce leakage, and enhance overall performance.
Key Responsibilities
1. Quality & Sales Performance Management
- Define and implement quality frameworks aligned to sales KPIs (conversion rate, AOV, revenue per call).
- Monitor a...
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