Sr. Subject Matter Expert (OEMS) - Client Servicing

The OEMS (Electronic Trading) Sr. Subject Matter Expert plays a crucial role in enhancing the efficiency and scalability of the OEMS Support model. This role requires close collaboration with the OEMS Product/Technology and Content teams to meet essential objectives. These include reducing client-reported tickets, enhancing the quality of support and time to resolution of Level 1 generalist and Level 2 specialist support. Additionally, this role requires someone with direct industry experience to apply that experience to client conversations and boost client satisfaction. Create and present training sessions with the client service teams on both technical topics as well as industry concepts to ensure scalability and efficiency.

Key Responsibilities

1. Efficiency and Scalability Enhancement