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Sr. Software Technologist (Service Now Development)

Philips

Chennai, Tamil Nadu, India Full time June 17, 2026

Found Description

JOB DESCRIPTION

Job Title

Sr. Software Technologist (Service Now Development)

Job Description

Key Responsibilities

AI & Intelligent Automation

  • Implement and configure ServiceNow out-of-the-box AI features, including (but not limited to): Predictive Intelligence (classification, routing, recommendations)Virtual Agent & conversational AINow Assist / GenAI capabilitiesAIOps, anomaly detection, and event intelligence
  • Design and develop custom AI-driven features on the ServiceNow platform using: Script Includes, Business Rules, Flow Designer, and IntegrationHubCustom ML models or external AI services integrated into ServiceNow
  • Translate business and service use cases into practical AI-enabled workflows.
  • Platform Development & Customization

  • Develop and maintain custom applications and enhancements on ServiceNow
  • Extend existing Serv...
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