Sr. Relationship Manager, Premium Edge (Toronto)

Overview

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, and you are empowered at work to make a meaningful impact.

Responsibilities

• Provide best‑in‑class service and build long‑lasting relationships with high‑net‑worth, self‑directed investing clients.
• Educate clients on trading policies and procedures, leveraging strong product and market knowledge while remaining neutral in client decision‑making.
• Handle trade execution requests, maintain critical accuracy, and execute orders in accordance with CIRO regulations and CIBC ISI policies.
• Respond to client inquiries within established timelines and ensure a positive client experience.
• Handle customer complaints and inquiries to achieve first‑call resolution or appropriate escalation.
• Main...