Sr. Program Manager - Selling Partner Experience, Retail Business Services

Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon.
About the Role
Retail Business Services is a strategic organization within Amazon, serving across multiple areas like account management, core operations and defect elimination. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS, we have to figure out and scale Vendor & Seller Experience enhancement avenues, delighting the Selling Partner (SP) and ensuring consistent growth for the SP & Amazon.

We are looking for a Program Manager to own identification of SP pain points, brainstorming with tech/product teams on solutioning, prioritization of product roadmaps by taking the right trade-off calls and drive goal definition/delivery for SPX enhancement. The Program Manager should also be comfortable navigating ambiguous spaces and unstructure...