Sr Network Planning Manager, Network Planning as a Service

Description
If you have ever used the term It's not Rocket Science, think again ! Amazon Leo is redefining the future of B2B customer experience, and we are looking for a strategic, data-driven Network Planning leader to join our team as an Individual Contributor at Level 6. This is not a traditional Capacity planning role — it is a high-impact, forward-looking position that sits at the intersection of operational intelligence, AI-driven forecasting, and enterprise-scale planning. You will be the architect of workforce strategy for one of Amazon's most complex and high-growth B2B customer service organizations, leveraging latest AI tools, automation, and predictive analytics to ensure we are always ahead of demand.

Key job responsibilities
- Strategic Network Planning: Own end-to-end Supply and Demand planning for Amazon Leo's B2B Customer Service organization, developing multi-horizon forecasts (short, medium, and long-range) that align workforce supply with dynamic bu...