Sr Mgr, Global Customer Solutions Centre

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Overview

Recruiting for a Senior Manager, Global Customer Solutions Centre, located in Hamburg (Germany), Zug (Switzerland), Vienna (Austria), or Paris (France). The role is operationally focused, regionally experienced, and people‑first. Responsibilities include owning day‑to‑day service delivery, driving continuous improvement and process excellence, and leading a multi‑tiered team to deliver consistent, high‑quality customer experiences across products and channels. The leader balances metrics and coaching, adapts global standards to local realities, and ensures operational excellence through transformational change.

Key Responsibilities

• Lead end‑to‑end customer service operations acr...