Sr. Manager, Training and Quality for Manila (For Pooling)

Requirements

• Must have at least 1 year experience as a Sr. Manager, Training & Quality
• Must be willing to work onsite in San Lazaro
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi‑task and meet timelines on deliverables
• Experience in handling healthcare program

What's in it for you

• ?Day 1 HM
• OCompetitive Compensatio

Essential Functions / Core Responsibilities

• Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emai
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Mana...