Sr Manager, Technical Support (Remote - UK)

Sr Manager, Technical Support (Remote – UK)

We are looking for a Sr Manager, Technical Support in the United Kingdom. As a Senior Manager in Technical Support, you will lead and mentor a high-performing, globally distributed team of support engineers, team leaders, and managers, ensuring world-class technical assistance for complex enterprise SaaS products. You will drive operational excellence, foster a culture of collaboration and continuous learning, and act as a key liaison between customers, product, and engineering teams.

Accountabilities

• Lead, mentor, and develop a team of support professionals, fostering accountability, collaboration, and continuous learning
• Oversee daily support operations, ensuring coverage, workload balance, and alignment with service‑level agreements (SLAs) and key performance indicators (KPIs)
• Serve as an escalation point for complex technical issues and lead incident, case, and account escalation...