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Position Summary
The Senior Manager for Services Operations is a strategic operations leader accountable for the end-to-end performance of Services Operations, driving measurable business outcomes through disciplined execution, a customer-first service mindset, and operational excellence. The role integrates people leadership, process maturity, stakeholder partnership, and governance to deliver scalable, high-quality, and cost-effective service operations aligned with enterprise strategy.
As the integrator across Services functions, this role ensures the organization operates as a high-performing, scalable team aligned with global service strategy, customer commitments, and Vertiv Operating System (VOS) principles. The Senior Services Operations Manager balances strategic leadership with operational rigor, strengthening service delivery, enabling continuous improvement, and advancing long-term capability maturity.
Job Responsibilities
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