Sr. Manager - Partner Experience

This role will join the central team at Talabat responsible for elevating the bar on the experience for our Partners starting from the time they get onboarded onto the platform. The team drives all Partner facing policies processes automation initiatives and engagements to deliver an accelerated and profitable growth for Talabat Partners. The output from the related workstreams is critical to Partner satisfaction and retention on the platform.

This role will be responsible for building upgrading and reviewing the implementation and impact of all Partner facing SOPs and processes (such as order cancellation refund dispute etc.). The person will engage directly with multiple stakeholders across Sales Product Support Operations and regional Partner Growth team to raise the bar on Partner experience through these efforts.

The role will require dealing with constantly evolving priorities and work in a fast paced environment. The ideal candidate will possess a blend of tec...