Found Description
Our client, is seeking a high-caliber Operations Support Senior Manager.
In this critical technology leadership role, you will define and execute a modern operating model, overseeing production support, proactive maintenance, functional enhancements, and end-to-end incident management across a sophisticated, multi-channel enterprise contact center infrastructure (spanning voice, chat, email, SMS, and digital fax channels). Operating in a high-urgency, fast-paced corporate environment, you will manage tier-1 vendor delivery, govern financial budgets, and act as a strategic operational partner to business unit executives to ensure high system uptime and exceptional customer experiences.
Duration: 6-Month Initial Contract (With long-term roadmap potential)
Work Arrangement: Hybrid (Minimum 2 days per week on-site at the Mississauga, ON corporate office)
Advantages
Fortune 10 Enterprise Scale: Lead mission-critical contact center and...
In this critical technology leadership role, you will define and execute a modern operating model, overseeing production support, proactive maintenance, functional enhancements, and end-to-end incident management across a sophisticated, multi-channel enterprise contact center infrastructure (spanning voice, chat, email, SMS, and digital fax channels). Operating in a high-urgency, fast-paced corporate environment, you will manage tier-1 vendor delivery, govern financial budgets, and act as a strategic operational partner to business unit executives to ensure high system uptime and exceptional customer experiences.
Duration: 6-Month Initial Contract (With long-term roadmap potential)
Work Arrangement: Hybrid (Minimum 2 days per week on-site at the Mississauga, ON corporate office)
Advantages
Fortune 10 Enterprise Scale: Lead mission-critical contact center and...
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