Found Description
The Senior Manager will be responsible for leading large-scale Banking & Finance BPO operations, ensuring seamless delivery of services, client satisfaction, and operational excellence. This role requires strong domain expertise in banking and financial services, proven leadership in managing high-performing teams, and the ability to drive transformation initiatives in a dynamic outsourcing environment.
Job Title
Sr. Manager, Operations
Client Delivery & Relationship Management
- Act as the primary point of contact for client stakeholders.
- Ensure contractual commitments, SLAs, and KPIs are consistently met or exceeded.
- Build and maintain strong client relationships, fostering trust and long-term partnerships.
Operational Excellence
- Lead day-to-day delivery operations across multiple banking and finance processes (e.g., retail banking, credit cards, loans, compliance, risk management).