Sr. Manager Governance & Conduct Client Experience.CXCG - MBP.Retail Banking Group-MBPKLTD

Sr. Manager Governance & Conduct Client Experience.CXCG - MBP.Retail Banking Group-MBPKLTD

To lead and embed a strong governance and conduct framework across the bank, ensuring the fair treatment of customers, proactive management of conduct risk, and superior digital customer experience informed by actionable insights. In addition to this, a develop and lead a customer experience governance encompassing a range of initiatives, including voice of customer programs and customer insights, to evaluate experiences systematically and identify opportunities for enhancement.