Found Description
Position: Senior Customer Service Executive
Location: Dubai
Experience Required: 7–10 Years
Nationality: Open to All Nationalities
Key Responsibilities
- Drive customer service initiatives to boost revenue; identify and convert leads; act as key client contact; build strong client relationships and provide tailored solutions.
- Identify market opportunities, trends, and new segments; develop sales channels and partnerships; collaborate with marketing on campaigns; align sales plans with business goals.
- Provide leadership, set KPIs, monitor performance, and conduct reviews; train and mentor team members to build a high-performance culture.
- Manage end-to-end booking, shipment, and delivery; coordinate with internal teams; monitor shipments and resolve issues to ensure timely execution.
- Address customer complaints, resolve discrepancies, identify root causes, implement...