Sr. Manager, CRM Platform and Business Applications

Role Summary

Responsible for assessment, design, acquisition, implementation and use/enhancement of programming and systems analysis tools for the management and transformation of data into information for decisionmakers.

Key Responsibilities

• Dynamics 365 CRM platform ownership: Primary platform owner for MS Dynamics 365 – configuration, customization, solution and environment management, release management, licensing and user administration.
• Dynamics data model stewardship: Maintain authoritative knowledge of the Dynamics data model (entities, relationships, option sets, security model) and ensure it continues to support evolving commercial processes without sprawl or technical debt.
• Master data management: Serve as system ...