Found Description
About The Role
The CRM Operations team at S&P Global is a dynamic and integral part of our revenue operations, focused on optimizing the lead-to-cash value chain. We foster a collaborative environment where innovation, continuous improvement, and data‑driven insights are paramount, enabling us to deliver significant impact across the organization.
Responsibilities And Impact
- Actively contribute to enhancing the efficiency of CRM operational systems and processes, leveraging professional know‑how to support organizational knowledge and skill development.
- Serve as a subject matter expert, advising senior staff on complex CRM operational issues and guiding junior colleagues on best practices and operational processes.
- Collaborate with Technology teams to manage system enhancements, actively contributing to user stories, backlog prioritization, and User Acceptance Testing (UAT) to ensure accurate delivery of business requirements....