Description
Sr Manager
What we are looking for?
Right balance of leadership and managementTechnically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issuesProblem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)People Management Competencies
13+ years of IT experience with at least 5 years managing 12–15+ team membersExperience leading junior managers/leaders and/or senior individual contributorsPlan/roster team members to ensure optimal 24x7 coverageCoach, mentor, and develop staff, including onboarding and career development planningEnsure effective utilization of staff to meet milestones/goalsEmpower employees, delegate responsibility, and ensure accountabilityLead performance management processes in...